pojk's Privacy Policy

1. Introduction and Overview

pojk is a trusted online gaming and betting platform for players in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy tells you what kind of personal information pojk collects, why it collects it, how it is stored, and in what circumstances it may be shared with third parties.

By using the pojk website or creating an account, you agree to the terms of this privacy policy. If you disagree with any part of this policy, you are asked to refrain from using our services.

This policy has been prepared in accordance with applicable laws of Bangladesh and international data protection standards. We conduct our business with complete transparency toward our users.

2. What Information We Collect

pojk collects various types of information. The details by category are listed below:

2.1 Identity Information

• Full name and date of birth
• National ID card or passport number (for KYC verification)
• Current and permanent address
• Email address and mobile number

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for processing transactions)
• Deposit and withdrawal history
• Information related to balance and bonuses

2.3 Gaming Activity Information

• Bet history and amounts
• Preferred games and categories
• Win/loss records
• Login times and session duration

2.4 Technical Information

• IP address and device information
• Browser type and operating system
• Cookies and session data
• Browsing and navigation behaviour on the site

3. How We Collect Information

pojk collects information in the following ways:

• At registration: Information you provide directly during the account creation process.
• During KYC verification: From documents required to confirm your identity.
• During transactions: Information is collected automatically at the time of deposits and withdrawals.
• From gaming activity: Data generated automatically while you play on the platform.
• Through technical means: Via cookies, log files, and other tracking technologies.
• From customer service communications: Information you share through live chat or email.

4. How We Use Information

pojk uses the collected information for the following legitimate purposes:

4.1 Account Management

Information is used to create, manage, verify, and secure your account. This includes identity verification, ensuring login security, and the account recovery process.

4.2 Financial Transaction Processing

Financial information is used to safely complete deposit and withdrawal transactions via bKash, Nagad, Rocket, and Upay. This information also helps detect suspicious transactions and prevent fraud.

4.3 Personalised Experience

Relevant game recommendations, promotional offers, and bonus notifications are provided based on your gaming preferences and habits.

4.4 Security and Compliance

Information is analysed to prevent illegal activity, fraud, money laundering, and misuse of the platform. Information is also used to meet applicable legal obligations.

4.5 Customer Service

Necessary information is provided to the customer service team to resolve your issues and answer your questions. Our 24/7 Bengali live chat support team uses this information to provide you with fast and effective assistance.

4.6 Responsible Gaming

Your gaming behaviour is monitored to identify problematic patterns and provide support where needed. This is part of our responsible gaming policy.

5. Sharing Information with Third Parties

pojk does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the limited circumstances below:

• Payment service providers: Necessary information is shared with bKash, Nagad, Rocket, and Upay for processing transactions.
• Game software providers: A minimum amount of necessary information may be shared to verify gameplay and ensure fair play.
• Legal authorities: Information may be disclosed to comply with applicable laws of Bangladesh, court orders, or legitimate requests from government authorities.
• Fraud prevention services: Limited information may be shared with specialist service providers for fraud detection and prevention.
• Corporate changes: In the event of a company merger, acquisition, or asset sale, information may be transferred after notifying you in advance.

Any third-party service provider is contractually bound to comply with our privacy standards. They may use your information only for the purpose of providing the specified service.

6. Cookies and Tracking Technologies

pojk uses cookies and similar tracking technologies to improve the performance of the platform and to provide you with a better experience.

6.1 Types of Cookies

• Essential cookies: Essential for the core functionality of the platform. Used to maintain login sessions, ensure security, and more. These cannot be disabled.
• Functional cookies: Remember your preferred language, display settings, and other personalisation information.
• Analytical cookies: Collect site usage statistics for improvement — all data is processed in aggregated and anonymous form.

6.2 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some platform services to not work properly.

7. Data Security Measures

pojk has put in place industry-standard technical and organisational measures to protect your personal information:

• SSL encryption: All data transmissions are secured using TLS/SSL encryption technology.
• Data encryption: Stored sensitive information is kept secure using strong encryption algorithms.
• Access controls: Only authorised staff are granted access to specific information for necessary work purposes.
• Regular security audits: Regular security audits are conducted to identify and address cybersecurity vulnerabilities.
• Two-factor authentication: An additional layer of security is used to access your account.
• Trained staff: All staff receive regular training on best practices for data protection.

While we strive to ensure maximum security, transmitting information over the internet is not entirely risk-free. You also have a responsibility to keep your account password confidential and to log out after using an unfamiliar device.

8. Data Retention Period

pojk does not retain your information for longer than necessary. The retention period is determined based on the following:

• Active accounts: Information is retained for the entire time the account remains active.
• Closed accounts: Even after an account is closed, information may be kept for a specific period due to legal and regulatory obligations.
• Financial records: Financial transaction data is retained for an extended period in accordance with applicable legal obligations.
• Disputes and claims: In the case of any ongoing dispute or legal claim, relevant information is retained until it is resolved.

After the specified period has passed, information is securely deleted or anonymised.

9. Your Rights

You have the following rights regarding your personal information:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: If there is an error in your information, you may request a correction.
• Right to erasure: In certain circumstances, you may request that your information be deleted. However, it may not be possible to delete all information due to legal obligations.
• Right to object to processing: You may object to the processing of your information for specific purposes.
• Right to data portability: You may request to receive your information in a structured and readable format.
• Right to withdraw consent: Where information processing is based on consent, you may withdraw that consent at any time.

To exercise these rights, contact us via live chat or email. We will respond to your request within a reasonable time.

10. Protection of Minors

pojk strictly prohibits its services for anyone under the age of 21. We do not intentionally collect information from minors. Age is verified during the registration process, and additional proof of identity may be requested in suspicious cases.

If we become aware that we hold information about a minor, that information will be immediately deleted and the associated account will be closed. If you believe a minor is using our platform, please notify us immediately. For more information on this, please visit our responsible gaming page.

11. Changes to This Policy

pojk reserves the right to update this privacy policy as needed. If any significant changes are made, we will:

• Update the "Last updated" date at the top of this page.
• Notify registered users by email or via a notification when logging in to the platform.
• For significant changes, sufficient notice will be given before they take effect.

Continuing to use the platform after changes have been made will be taken as your agreement to the updated policy. We recommend that you visit this page regularly.

12. Contact

If you have any questions, concerns, or requests regarding your information in relation to this privacy policy, please contact us through any of the following: