Help Center
pojk Frequently Asked Questions
Accounts, deposits, withdrawals, bonuses, and security — find answers to all your questions in one place.
pojk is a safe and reliable online gaming platform for players in Bangladesh. Whether you are joining us for the first time or have been playing for a long time — it is natural to have questions at any point. Below we have organized the most frequently asked questions into five categories. If you do not find an answer, contact our 24/7 live chat support — we are always ready to help in English.
Account
Account and Registration
To open an account at pojk, you need an active mobile number, a valid email address, and a strong password. The registration process is conducted entirely in English and can be completed in just a few minutes. Make sure you are over 21 years old — this is a mandatory requirement of our platform.
No, only one account per person is allowed. If multiple accounts are detected, all accounts may be closed and balances may be forfeited. If you cannot log in to your existing account, contact our live chat support directly instead of opening a new account.
Click the "pojk Login" option from our navigation menu or visit the pojk login page directly. You can easily sign in using your registered mobile number or email and password. If you forget your password, use the "Forgot Password" option.
Yes, pojk account verification may be required before large withdrawals. This process is usually completed through mobile number OTP verification. Verification ensures the protection of personal information and prevents any unauthorized activity. Contact us on live chat for detailed assistance.
Absolutely. The pojk website is fully mobile-responsive — it can be used easily from any Android or iOS browser. All features available on desktop — betting, slots, live casino, deposits and withdrawals — are also available on mobile. No separate app download is needed.
Payment
Deposits and Withdrawals
pojk currently supports four popular mobile banking methods for deposits: bKash, Nagad, Rocket, and Upay. All methods are fast, secure, and usable from anywhere in Bangladesh. The deposit process is usually completed instantly.
Deposits made through bKash are usually credited to your pojk account instantly. In the case of network issues, it may take up to a few minutes. If more than 15 minutes have passed and the balance has not arrived, please notify us on live chat with your transaction ID.
The minimum deposit amount at pojk is ৳500 and the minimum withdrawal amount is ৳800. These limits apply to all payment methods — whether you use bKash, Nagad, Rocket, or Upay.
Withdrawal requests at pojk are usually processed within 1 hour. This means money will arrive quickly in your bKash, Nagad, Rocket, or Upay account. This is one of our fastest services — we ensure your winnings reach you promptly.
pojk itself does not charge any deposit or withdrawal fees. However, your mobile banking app (such as bKash or Nagad) may apply their own transaction charges. Those charges follow the policy of the respective mobile banking provider and have nothing to do with pojk.
Yes, Nagad is very popular in Bangladesh and both deposits and withdrawals can be made conveniently through Nagad at pojk. Nagad users can easily complete payments from their app. The process is fast and secure.
Gameplay
Games and How to Play
At pojk you can enjoy cricket and football betting, slot games, live casino, fishing games, and table games. The slots section features games from world-class providers such as PG Soft, Pragmatic Play, and JILI. The live casino section offers the opportunity to play with real dealers.
During the BPL (Bangladesh Premier League) season, live and pre-match betting is available at pojk. First visit our cricket betting page, then select an ongoing or upcoming match. Bets can be placed on various markets including match winner, total runs, and wickets. See the betting tips page for detailed strategies.
RTP (Return to Player) is the concept of a game's long-term payout rate — it is set by the game provider. pojk only offers games from reputable providers that use RNG (Random Number Generator) technology. This ensures that the outcome of every game is completely random and manipulation by anyone is not possible.
Yes, the popular Aviator game by Spribe is available at pojk. In this game a plane starts flying and a multiplier keeps increasing — you need to cash out before the plane crashes. There is no guaranteed formula for when to cash out — it is a game of skill and timing. Play responsibly and stick to your budget.
The pojk platform is fully optimized for mobile. Slots, live casino, fishing games — all games run smoothly in a mobile browser. A stable internet connection is all you need. Live casino uses a bit more bandwidth, so keep a good Wi-Fi or 4G connection.
Bonus
Bonuses and Promotions
On your first deposit at pojk, you can receive a 100% welcome bonus up to ৳5,000. This means if you deposit ৳5,000, you can start playing with a total of ৳10,000. The bonus is added to your account automatically — no separate code needs to be entered.
A wagering requirement is the number of times you need to place bets before you can withdraw bonus funds. The wagering requirement on pojk's welcome bonus is just 10 times. This means if you receive a ৳1,000 bonus, it becomes withdrawable only after placing ৳10,000 in bets — this is highly competitive within the industry.
The pojk VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. You can move up to higher tiers by playing regularly. Benefits include weekly cashback — starting from 0.2% at Bronze up to a maximum of 1.2% at Diamond. Faster withdrawals and special offers are also available at higher VIP tiers.
Yes, pojk bonuses can be used on cricket and most other games and betting markets. However, certain promotions may have some restrictions — for example, a bonus may only apply to slot games. The detailed terms of each bonus are always clearly stated on the promotions page.
Yes, pojk gives special recognition to Bangladesh's festivals and sporting seasons. Special bonuses and free bets are offered during Eid, the BPL season, the ICC T20 World Cup, and other major events. Check our platform regularly or ask on live chat to get updates on promotions.
Security
Security and Responsible Gaming
pojk uses full SSL encryption technology, which keeps your personal information and financial transactions secure. We follow strict data privacy policies and do not share any personal information with third parties. You can learn more on our privacy policy page.
No. pojk strictly operates for users aged 21 and above only. You must confirm your age during registration. If it is later found that a user is under 21, their account will be closed. Protecting minors is our top priority.
Yes, pojk places the highest importance on responsible gaming. If you feel you need to take a break for a while, please request a self-exclusion or account pause through our live chat support. For more details, visit our responsible gaming page.
There are some signs to watch out for — such as repeatedly placing large bets to recover lost money, prioritising gambling over family or work, or continuing to play despite financial difficulties. In these situations, take a break and check the resources on the responsible gaming page.
Yes, pojk's support team assists fully in Bengali. Our live chat service is active 24 hours a day, 7 days a week — you can connect at any time. To contact us by email, write to: [email protected]. Phone or WhatsApp support is not currently available — live chat is the fastest option.
Still have questions?
Our Bengali-speaking support team is by your side 24/7. Connect via live chat or send us an email — we will help you quickly.
Email: [email protected]